Media Response: Sears Statement Regarding Firestone Tire Recall
In light of this morning's recall announcement, Sears is working with Firestone to establish a process for customers who purchased the affected Firestone ATX or Wilderness AT tires at Sears and want to replacement them. Once that process has been agreed on, we will communicate to all of our Sears Auto Centers and NTB locations, and they will serve customers according to the process established.
As always, Sears stands behind its guarantee of satisfaction, and we will work to satisfy all of our customers.
In addition, Bill White, president of Sears Automotive, today commented, "Firestone is a valued supplier to Sears. During our long association, the company has provided quality products for our customers. We support the voluntary recall decision and look forward to working with Firestone to satisfy customers who own the tires involved. Although the government's inquiry is not yet complete, this action by Firestone indicates that the company's primary concern is customer safety and satisfaction."
Sears, Roebuck and Co. (NYSE: S) is a leading U.S. retailer of apparel, home and automotive products and services, with annual revenue of nearly $40 billion. The company operates approximately 780 Sears Auto Centers and 350 NTB stores, serving families throughout the country through approximately 860 department stores, more than 2,100 specialized retail locations, and a variety of online offerings accessible through the company's Web site, www.sears.com .
SOURCE: Sears, Roebuck and Co.
Contact: Media, Tom Nicholson for Sears, Roebuck and Co., 847-286-8372
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